Customer Service
We're here to help. Find answers to your questions and learn more about our shipping, returns, and policies.
Shipping Information
Domestic Shipping
- •Standard Delivery: 5-7 business days
- •Express Delivery: 2-3 business days
- •Free Shipping: On orders over ₹2,500
- •Shipping Cost: ₹100-500 (based on location)
International Shipping
- •Delivery Time: 10-21 business days
- •Countries Served: USA, UK, Europe, Australia, UAE
- •Customs: Buyer responsible for customs duties
- •Tracking: Full tracking available
How Shipping Works
1. Order Confirmation: You'll receive a confirmation email immediately after placing your order.
2. Processing: Orders are processed within 1-2 business days. You'll receive a shipping notification with tracking details.
3. Pickup: Our courier partners pick up your package from our fulfillment center.
4. Transit: Your package will be in transit and you can track its progress using the provided tracking number.
5. Delivery: Upon arrival, the courier will deliver your package at your specified address.
Tip: All our packages are insured against damage during transit. If your package arrives damaged, please contact us immediately.
Returns & Refunds
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we make returns easy.
Days to Return
Refund Guarantee
Restocking Fees
Return Eligibility
- ✓Return within 30 days of purchase
- ✓Item must be unused and in original condition
- ✓Original packaging must be intact
- ✓All tags and labels must be attached
- ✓Custom or made-to-order items (with exceptions)
Non-Returnable Items
- ✗Items showing signs of wear or use
- ✗Damaged items without proper documentation
- ✗Items returned after 30 days
- ✗Items purchased during final sales
- ✗Gift cards or digital purchases
How to Initiate a Return
Email support@globalora.com with your order number and reason for return.
You'll receive a return authorization number (RAN) and shipping instructions.
Pack the item securely and ship it back using the provided label or courier details.
We inspect the returned item to ensure it meets return conditions.
Once approved, your refund will be processed within 5-7 business days.
Refund Timeline
- Return Received: We'll send you a confirmation email
- Quality Inspection: 2-3 business days
- Approval Notification: You'll receive an email confirming your return
- Refund Processing: 5-7 business days (can take longer for international returns)
- Credit to Account: Refunds appear in your original payment method
Frequently Asked Questions
Privacy Policy
Introduction
At Globalora, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
1. Information We Collect
Personal Information:
When you register, place an order, or contact us, we collect:
- Name and email address
- Phone number and postal address
- Payment and billing information
- Account preferences and history
Automatic Information:
When you browse our site, we automatically collect:
- IP address and browser information
- Pages visited and time spent
- Device type and operating system
- Cookies and tracking data
2. How We Use Your Information
- Process your orders and payments
- Provide customer service and support
- Send order confirmations and updates
- Personalize your shopping experience
- Send promotional emails (with your consent)
- Improve our products and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all transactions. However, no online service is completely secure. We recommend using strong passwords and keeping your account information confidential.
4. Third-Party Sharing
We do not sell or rent your personal information. We may share information with:
- Payment processors and financial institutions
- Shipping and logistics partners
- Service providers and vendors
- Law enforcement when required by law
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Port your data to another service
6. Cookies and Tracking
We use cookies to enhance your browsing experience and analyze site usage. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
7. Updates to This Policy
We may update this Privacy Policy periodically. We'll notify you of significant changes via email or by posting a notice on our website. Your continued use of our site constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Last Updated: March 31, 2026
Need Further Assistance?
Our dedicated customer service team is available Monday-Friday, 9 AM - 6 PM IST to assist you with any concerns.
Get in Touch